Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Water meters Back

Unfortunately, if you live in sheltered accommodation, permission for a water meter will not be granted. If, however, you live in a general needs property, you maybe able to have a meter but must first request permission from us before it is installed at your home.

For further information on water meters, please click on the following link:

United utilities advise that you will have a 24 month 'change of mind' period once the meter is fitted.

Please complete and submit the following online application form:

Request permission to install a water meter:
Please note that only the registered tenant(s) of the property is eligible to apply for permission to install a water meter.


Request Permission to Install a Water Meter

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