Emergency repairs only

Our priority is to keep you safe so we will continue with our safety work. That’s things like servicing your gas boiler or completing fire safety work. This is why we are going to focus on emergency repairs so that we can prioritise important jobs.

What is an emergency?

This depends on what the repair is and on your circumstances, for example, if your household includes elderly, vulnerable or disabled people, or infants under three years old.

Examples of emergency repairs are:

  • There is a security risk to your home (eg a smashed window, external door not locking, or you are locked out)
  • The only toilet in your home is blocked
  • You’ve got unsafe electrical sockets or fittings (including sparking)
  • You’ve got an uncontainable leak (if you can contain it using buckets, towels, bowls etc - then that’s not an emergency)
  • If, during the months of October to March, you have no heating or hot water.
  • You’ve got a gas or carbon monoxide (CO) leak.
    Contact Cadent immediately to arrange an emergency visit (0800 111 999).

    (If a gas or CO leak is detected, Cadent will cap the gas. If you need remedial work after that, which is our responsibility, you need to contact us to report this.)

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