Covid update: our services and support

Although our offices are closed to walk-in visitors, we're still here for you. This is how we've adapted the way we work during the Covid-19 pandemic, and here are support services that you can access.

Repairs update for customers - Dec 2021

Read the latest update and see what this means for your repairs service.

  • To keep our customers safe and to keep their homes free from hazards.
  • To carry out the necessary repairs to do this.
  • To take a common-sense approach to non-urgent issues in your home.
  • To carry out all scheduled compliance inspections and tests where they are needed.
  • Find out more: What is an emergency?

So, we will: 

  • Always work in and around your home in a Covid-safe way.
  • Carry out all emergency work as usual.
  • Keep on doing our planned gas and electrical checks.

Get in touch

  • To let us know if there are any issues with the condition of your home and to work with us to put them right.

  • To allow the Trust - or our contractors - into your home to inspect or fix urgent health and safety issues and carry out routine servicing (e.g. gas service).

  • To stick to the terms of your tenancy agreement wherever possible, including paying your rent.

Our offices are closed

Our staff are mainly working from home. So, whilst we're still here for you, only drop by our office if you have an appointment.

How can we help?

Most importantly, speak to us

During this uncertain time, it’s important to remember that we're here to help and support you.
You can contact us by:

If you have an emergency, please get in touch straight away.

Read the latest update and see what this means for your repairs service.

If you are contacting us to report a repair, we will be taking additional precautions to keep you and our staff safe.

Don’t be surprised if you are asked a few more questions on the phone or at your front door, e.g. 'is anyone self-isolating with symptoms?'. We are doing this to help keep everyone safe, so we hope you understand. Any personal health information you provide will be kept confidential.

Ways you can report a repair:

If you are having difficulties paying your rent, contact us straight away.

Above all, we want to help. Don't struggle alone.

Ways to pay your rent during the outbreak:

  • My Account
  • Direct debit
  • Standing order
  • Calling 0800 012 1311

Until you're advised otherwise, you can also:

  • Pay by post
  • At the bank

If you would like to talk to someone about your rent, email and someone will be in touch.


We are continuing to carry out servicing to make sure that all our homes are safe. This will include things like: 

  • Electrical tests 
  • Gas servicing 
  • Water safety testing 
  • Fire safety assessments, servicing and testing 
  • Asbestos risk assessments 
  • Testing and servicing of lifts 

Signposting towards help and support

SafeLives has some great advice about staying safe during COVID-19. 

A guide for victims and survivors of
domestic abuse (PDF)

To report domestic abuse, or if you have any concerns, please contact us by:

We can offer you advice and support options for staying safe. We will also signpost to specialist services that can help. More information can be found on our domestic abuse support page.

Mental Health Crisis Line - a new 24/7 support service set up by local NHS staff, the crisis line is available to anyone living in Cheshire and the Wirral.

They will be connected to a dedicated Mental Health Professional - 0300 303 3972

Other sources of help

The Family Youth Hub Cheshire has a community wellbeing and support group on Facebook.

Just Drop (Youth mental health charity based in Cheshire) 01625 665 079

Alzheimer’s Society Support Line: 0333 1503456 (national line) / 01625 503302 (Macclesfield Office)

Headspace:  - online practical support/advice for stress, mindfulness.

Rehab4addiction: Help people who are struggling with mental health and alcohol abuse during the lockdown.

Support for older people

Useful and practical support from Age UK.

Pre-pay Electricity Meters

Anyone who is self-isolating and has a pre-pay meter can call one of these numbers.

Just tell your provider that you are self-isolating. They will send out 2 weeks’ worth of gas / electricity or, if residents have a smart meter, they will top it up.

The numbers to call are :

  • BRITISH GAS 0333 202 9802
  • EDF 03332005100
  • EON 0345 052 000
  • N POWER 0800 073 3000
  • SCOTTISH POWER 0800 270 072
  • SSE 0345 026 2658

Christians Against Poverty have partnered with Hope Central to offer their award-winning debt counselling services in SK9 and WA16. It takes into account your wider circumstances, emotional needs, and financial situation. It's free and available to everyone.

  • call 0800 328 0006 (CAP lines are open between 9:30am and 5pm Monday to Thursday, and between 9:30am and 3.30pm on Fridays).
  • email

Local support groups

High Peak Foodbank

They work with individuals in crisis situations in the High Peak area to give them a better future.

Chelford Together

01625 861038 

As well as providing foodbanks, Chelford Together can enlist their contacts to help you eg GPs, End of Life Partnership, Connecting Chelford Befriending Service, Cheshire East Carers Hub etc.

There is also a pop-up Post Office in Chelford Community Hub, Elmstead Road on Mondays 9.30 to 11.30am  and Wednesdays 2pm to 4pm. It has full Post Office services including bank deposits and withdrawals.

We are Knutsford

0800 118 1692
01565 817 444


In partnership with Knutsford Town Council We are Knutsford can help with loneliness, those at risk and anyone who needs help with food or prescription collections.

Want to arrange a check-in call on a daily basis? Email

Know someone at risk? (eg Those over 70, with underlying health conditions, disabilities, pregnancy, etc – as per government guidance.)

Want help from their volunteers – eg: prescription collection, food delivery, etc.



The Welcome Café on Longridge can also provide food hampers.

This service is for people who struggle to cook due to ill health, mobility issues, people who are on 12 week lock down, older people, people self isolating etc. Veggie and GF options available. Completely free but people can donate to The Welcome if they want to.

Food hampers – including fresh fruit, veg, milk etc… Approx: 5 – 7 days of food. Can be collected Monday – Friday 9-3 from The Welcome or delivered (approx. 1pm – 3pm)
Hot lunch delivery – Monday – Friday delivery between 12:30 – 2pm except bank holidays.

On Facebook


Facebook: Macclesfield Coronavirus Support Group

The Moss

Cre8 can help with food deliveries contact or visit their Project Grow Facebook page

Facebook: Cre8

Upton Priory

Church of the Resurrection (Andrea Fitton is providing food parcels and shopping support, along with befriending etc in her area. She has linked with local councillors and schools.)

Covid-19 risk assessment

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