Here's how we're doing

68.97% of non-emergency repairs completed within target timescale.

96.35% of emergency repairs completed within target timescale.

Stage one complaints, relative to the size of the landlord - 38.99.

100% of stage one complaints responded to within Complaint Handling Code timescales.

Stage two complaints, relative to the size of the landlord - 9.11.

100% of stage two complaints responded to within Complaint Handling Code timescales.

Anti-social behaviour cases relative to the size of the landlord - 34.68.

In 2025/26 we had 184 ASB cases and 93 new reports Domestic Abuse.

Anti-social behaviour cases relative to the size of the landlord that involve hate incidents - 1.13.

100% of gas safety checks were completed.

100% of fire safety checks were completed.

100% of asbestos safety checks were completed.

100% of water safety checks were completed.

100% of lift safety checks were completed.

0.78% of homes that do not meet the Decent Homes Standard.