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Request for STAIRS

Phase 2 of STAIRs, the stage to Request Information, isn't in effect until 1st April 2027. However, our request form is Live now, and we'd encourage you to use it.

We'll help wherever we can, whether by pointing you to information we or the Government already publish, or by providing it - if it's quick and simple to do so.

Also, please don't hold back on any difficult or tricky questions either: every request helps us prepare for Phase 2.

While we are still in Stage 1, some requests may not be answered, or only partly so. If this is the case, we'll let you know and suggest alternatives where possible.

 

STAIRs Request Form

* indicates a compulsory field

Your Details
As it appears on your tenancy agreement
e.g. yourname@email.co.uk
e.g. 07700 900000
Your tenancy address, including Postcode
*If Known - it can be found on your tenancy agreement
Which Team Does Your Request Relate To?
Please select the most relevant team - If you are unsure, select Other, and we will do our best to direct your request.
Your Information Request
Please select the most relevant section - If you are unsure, select Other, and we will do our best to direct your request.
Please be as specific as possible. For example: 'I would like to see the planned maintenance schedule for my block for 2027 - 28' OR 'I would like a copy of the current Pet Policy'
Enter the reference (if known) or relevant dates and/or any helpful information to avoid duplication of details returned.
Requested format
Please select at least one option. Electronic copies are provided free of charge. There may be a reasonable charge for lengthy printed documents.
Accessibility and Support Needs
For example: "I have a visual impairment and require large-print documents", or "I would prefer telephone communication, rather than written responses", or "I need correspondence in a different language - this is my Language Preferance", etc.
Declaration and Consent
• The information I have provided is accurate and complete to the best of my knowledge. • I understand that Peaks & Plains Housing Trust will aim to respond to my request within 30 calendar days of receipt, in accordance with the STAIRs framework (Social Tenants Access to Information Requirements). • I understand that some information may be withheld where a legitimate exemption applies (for example, where disclosure would affect the privacy of a third party, or is commercially sensitive). • I understand that if I am dissatisfied with the response to my request, I may request an internal review, and thereafter escalate to the Housing Ombudsman. • My personal data will be processed by Peaks & Plains Housing Trust for the purpose of handling this request, in accordance with our Privacy Notice and UK GDPR / Data Protection Act 2018.
Enter your full name