Our current survey with Savills

We care about the quality of our homes and the safety and wellbeing of our customers. That's why we've commissioned Savills to undertake stock surveys at a number of our properties. So, you may be contacted to have a survey arranged.

You might have received a letter from us, letting you know that we've asked Savills to carry out a stock condition survey. This means that a surveyor from Savills will need access to your home. 

We're carrying out this survey to help us assess repairs and maintenance standards. This will help to make sure that your home is a decent, warm and safe place to live.

If you have received a letter from us, please call Savills on 0800 023 6220 to schedule the survey. 

When is this happening?

The surveys will start on 10 May 2021 and they should be finished by 25 June 2021. The surveys should take between 45 minutes and 1 hour. 

What do I need to do?

If you've received a letter from us, call Savills on 0800 023 6220 to arrange a survey. You don't need to do anything during the survey except let the surveyor into your property - and check their ID, of course. 

You don't need to take time off work or wait for the surveyor visit. If you aren't at home when the surveyor visits, they'll leave a calling card with their contact number to arrange an appointment.

If you haven't received a letter, you don't need to do anything.

How do I know that this request is legitimate?

When the surveyor drops by, they will carry a Savills ID badge and a letter which confirms that they've been given permission by Peaks & Plains to carry out the survey. You should ask to see these. If you're still unsure, you can call Savills on 0800 023 6220 to make sure that the surveyor has really been sent by us. 

Is this Covid-safe?

All surveyors will use hand sanitiser, wear face masks and disposable gloves. Don't worry, all of the surveys will be conducted safely in line with Government guidelines.

I've received a letter about this but my neighbour hasn't. Why?

We are only carrying out surveys in some of our homes. If you haven't been contacted, you don't need to do anything. 

You recently carried out a survey. Why are you doing another?

We are targeting the 6% of homes that we haven't had access to yet. We're also carrying out an energy efficiency survey this year.

Aren't Savills an estate agents?

We all know Savills as an estate agent, but they're also much more than that.  Savills work with housing associations to carry out risk assessments and different types of surveys - like stock condition surveys and energy surveys. You can find out more about Savills here.  

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