Repairs team pick up a national award for their customer care

Our Repairs Team has been recognised at the Housing Heroes Awards in Manchester.

The nationwide awards, which are jointly organised by Inside Housing and the Chartered Institute of Housing celebrate the unsung heroes of the housing world with categories for everything from frontline teams to campaigning tenants.

Peaks & Plains walked away with the award for Development or Maintenance Team of the Year (under 15,000 homes).

 Housing Heroes 2018

The team was selected for its commitment to improving customer experience and for the key role it played in making the Trust’s online repairs booking system such a success.

‘The repairs team played a huge part in designing and developing our online repairs booking system. They know first what our customers want and need.  We couldn’t have done it without them. I’m extremely proud that their vision, skill and commitment have been recognised by this award.’

Jamie Hutchinson, Director of Customers

‘As part of our Five Year Plan we have made a commitment to improve and enhance our existing homes as well as building 750 new ones. It’s great to know that we have an award-winning team that can make this happen.’

Tim Pinder, CEO Peaks & Plains

For more information on the five-year plan.

Written by Default at 00:00



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