Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Problems with your neighbour Back

We understand that having problems with your neighbours can have a serious impact on the enjoyment of your home. Whether it is excess noise, problems with parking, nuisance pets, disagreements over boundaries, offensive language or any other type of issue, it can make it tough living next to each other.

For information on what to do if your neighbour has left their property in a poor state of repair - either outside or inside (eg internal doors left outside, clutter in communal areas) - follow this link.

What can you do about it?

Often the quickest and best way to resolve problems with your neighbour is to speak to them face-to-face. They may not be aware their behaviour is upsetting you and helping them to understand how it is impacting you, is a good way of sorting it out. We have some tips on how to do this;

If you do not feel comfortable or safe in speaking to them face-to-face, you could send them a friendly note. We have templates avaliable and some tips on how to do this;

What if the problems continue?

If the problems persist you could try one of the following

Seek mediation – this can be a good way of resolving problems before they escalate too far. A trained mediator would help you and your neighbour to get all of the issues out in the open and to find a resolution. If you are interested in finding out more, you can search here;

Speak to your local Citizens Advice Bureau – the Citizens Advice Bureau will provide advice and support to help you understand what your rights and your options are. To find your local Citizens Advice go to the following website;

Take action through a Solicitor – we are sorry if it has reached the point that you feel you need to take legal action against your neighbour. We understand though, that sometimes the problems can persist or escalate to the point where you feel you have no other option. If you feel it is necessary, speaking to a Solicitor will help you understand your legal rights and options.

Keep a diary – you could consider keeping a diary, which will help identify times and dates of incidents. This can be useful evidence, although please note that if you involve other agencies, such as the Police or Environment Health, they may ask you to start again or complete one of their diaries.

On rare occasions, an argument between neighbours can escalate to the point of actual or threats of violence and/or criminal damage. If this happens you should call the Police.

What should you avoid doing?

Retaliate or cause problems for your neighbour. As frustrating as it can be when your neighbour is causing you problems, if you start to do the same in return, causing excess noise, parking your car over their drive, shouting at them in the street etc. it will make the problems worse.


We understand that difficult neighbours can have a big impact on your happiness in your own home. However, in our experience, incidents are not usually serious enough to allow for action to be taken.

We hope this page has given you some ideas on how to speak to your neighbour and resolve any problems before they develop.

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