Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Electrics Back

If you are experiencing a problem with the electricity supply in your area or a power cut, need information on electricity meters or wish to report a safety issue or incident, please contact 'Electricity North West'. Advice & information can be found on their website: or you can call 0800 195 4141.

However, if you are experiencing an emergency electrical issue in your home please don’t write to us or use email to report a repair. Please call  0800 012 1311. Examples of emergency electrical repairs include:

  • Unsafe or sparking electrical sockets or fittings
  • No electrics/total loss
  • Lights out on all communal Stairs

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