COVID-19 help and support

Are you struggling alone through this pandemic? Is loneliness getting you down? Maybe someone you know needs help with groceries or medication. Perhaps you feel unsafe in your own home. Don't suffer in silence. There are people who are ready to help.

We work with some amazing partners throughout Cheshire and the High Peak to make sure that everyone is safe in their homes. 

Here are some ways that you can find help and support.

Cheshire East People Helping People

The Cheshire East 'People Helping People' Service will arrange help if you or your family are vulnerable or self-isolating due to coronavirus.

Call 0300 123 5034 or fill in the online form.

Open 8.30 am to 5pm and 24 hours for urgent requests.


SafeLives has some great advice about staying safe during COVID-19. 

A guide for victims and survivors of
domestic abuse (PDF)

To report domestic abuse, or if you have any concerns, please contact us by:

We can offer you advice and support options for staying safe. We will also signpost to specialist services that can help. More information can be found on our domestic abuse support page.


Facebook: Macclesfield Coronavirus Support Group

The Moss

Cre8 can help with food deliveries contact or visit their Project Grow Facebook page

Facebook: Cre8

Upton Priory

Church of the Resurrection (Andrea Fitton is providing food parcels and shopping support, along with befriending etc in her area. She has linked with local councillors and schools.)

We are Knutsford

0800 118 1692
01565 817 444


In partnership with Knutsford Town Council We are Knutsford can help with loneliness, those at risk and anyone who needs help with food or prescription collections.

Want to arrange a check-in call on a daily basis? Email

Know someone at risk? (eg Those over 70, with underlying health conditions, disabilities, pregnancy, etc – as per government guidance.)

Want help from their volunteers – eg: prescription collection, food delivery, etc.



The Welcome Café on Longridge can also provide food hampers.

This service is for people who struggle to cook due to ill health, mobility issues, people who are on 12 week lock down, older people, people self isolating etc. Veggie and GF options available. Completely free but people can donate to The Welcome if they want to.

Food hampers – including fresh fruit, veg, milk etc… Approx: 5 – 7 days of food. Can be collected Monday – Friday 9-3 from The Welcome or delivered (approx. 1pm – 3pm)
Hot lunch delivery – Monday – Friday delivery between 12:30 – 2pm except bank holidays.

On Facebook


Chelford Together

01625 861038 

As well as providing foodbanks, Chelford Together can enlist their contacts to help you eg GPs, End of Life Partnership, Connecting Chelford Befriending Service, Cheshire East Carers Hub etc.

There is also a pop-up Post Office in Chelford Community Hub, Elmstead Road on Mondays 9.30 to 11.30am  and Wednesdays 2pm to 4pm. It has full Post Office services including bank deposits and withdrawals.

High Peak Foodbank

They work with individuals in crisis situations in the High Peak area to give them a better future.

This information is changing all the time. Check before you go.

Here are the website links, with the latest information.

Tesco (Priority shopping for older people between 9am & 10am every Monday, Wednesday & Friday - not Tesco Express)

Sainsbury's (Priority shopping for older people between 8am and 9am Monday, Wednesday & Friday)

Co-Op (priority shopping available for vulnerable customers and those who care for them 8am to 9am Monday to Saturday and from 10am to 11am on Sundays)

Booths (Monday to Friday 9.30am - 11.00am slot reserved for older customers). They have a range of benefits for carers, key workers and NHS staff.

Waitrose (first hour of trading each day for older and vulnerable people)

Marks & Spencer (first hour of trading on Monday & Thursday for elderly or vulnerable customers. Tuesday and Friday is for NHS and emergency services workers as well as health and social care workers.)

If you need help with shopping try your local support link (above) or the Council support site. 

Cheshire East People Helping People

Mental Health Crisis Line - a new 24/7 support service set up by local NHS staff, the crisis line is available to anyone living in Cheshire and the Wirral.

They will be connected to a dedicated Mental Health Professional - 0300 303 3972

Other sources of help

The Family Youth Hub Cheshire has a community wellbeing and support group on Facebook.

Just Drop (Youth mental health charity based in Cheshire) 01625 665 079

Alzheimer’s Society Support Line: 0333 1503456 (national line) / 01625 503302 (Macclesfield Office)

Headspace:  - online practical support/advice for stress, mindfulness.

Rehab4addiction: Help people who are struggling with mental health and alcohol abuse during the lockdown.

Support for older people

Useful and practical support to get us all through the lockdown.

Pre-pay Electricity Meters

Anyone who is self-isolating and has a pre-pay meter can call one of these numbers.

Just tell your provider that you are self-isolating. They will send out 2 weeks’ worth of gas / electricity or, if residents have a smart meter, they will top it up.

The numbers to call are :

  • BRITISH GAS 0333 202 9802
  • EDF 03332005100
  • EON 0345 052 000
  • N POWER 0800 073 3000
  • SCOTTISH POWER 0800 270 072
  • SSE 0345 026 2658

Christians Against Poverty have partnered with Hope Central to offer their award-winning debt counselling services in SK9 and WA16. It takes into account your wider circumstances, emotional needs, and financial situation. It's free and available to everyone.

  • call 0800 328 0006 (CAP lines are open between 9:30am and 5pm Monday to Thursday, and between 9:30am and 3.30pm on Fridays).
  • email

This information is changing all the time. So if you spot errors - or a support service that we've missed - please email This email isn't monitored by our customer team. For all customer enquiries, please use

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