Have a question about STAIRs?
Contact Data Privacy: privacy@peaksplains.org
Access to Information - Social Tenants Access to Information Requirements
A new Trust policy framework setting out how we meet our obligations to provide tenants with clear, timely, and accessible information, ensuring every tenant knows their rights, responsibilities, and how to get support.
The STAIRs policy is being developed as part of our commitment to transparency and tenant empowerment.
It will set clear standards for how Peaks & Plains communicates with tenants, covering the information we provide, when we provide it, and how tenants can access it. Full policy documentation, guidance, and supporting materials will be published here on 1 October 2026.
What STAIRs covers
- Clear standards for what information tenants are entitled to, and how to request it.
- The formats, channels, and timeframes we commit to for all tenant communications.
- Ensuring information is provided in formats that work for every tenant, including alternative formats on request.
- How we handle your personal data, what we hold, and your rights under UK data protection law.
FAQ
STAIRs applies to all Peaks & Plains Housing Trust tenants. It sets out the standards you can expect from us in how we communicate with you and provide access to information about your tenancy.
The policy will cover a range of information types, including tenancy records, repair histories, and personal data held about you. Full details of the request process will be published on 1 October 2025.
Yes. The policy includes a commitment to accessible formats. If you need information in large print or another format, we will do our best to accommodate that request.
Your data rights are protected under UK GDPR and the Data Protection Act 2018. The STAIRs policy will sit alongside our existing privacy notice and data protection framework. Questions about your data can be directed to our Data Privacy Manager.
Please get in touch. We're happy to answer questions about the policy before it launches.