Cheshire Peaks & Plains Housing Trust

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Performance

To Provide High Quality Homes

To work with partners to deliver thriving neighbourhoods

To invest in staff to deliver high performance

To exceed customer expectations

To secure value for money

HOW DO I:

History (Last 3 pages visted)

Satisfaction

This graph shows levels of customer satisfaction with our responsive repairs

	Year End 09/10	Year End 10/11	May-2011	Jun-2011	Jul-2011	Aug-2011	Sep-2011	Oct-2011	Nov-2011	Dec-2011	Jan-2012	Feb-2012	Mar-2012	Apr-2011
Customer Satisfaction	91.77%	92.86%	96.36%	96.61%	98.04%	97.60%	96.50%	94.67%	97.21%	93.71%	96.97%	97.18%	93.65%	95.06%
Target	91.21%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%	93.22%

At the end of March, we exceeded our customer satisfaction target by 0.43%.