Cheshire Peaks & Plains Housing Trust - Repairs Completed In Time By Category

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Performance

Performance Summary

Housemark

To Provide High Quality Homes

Externals Programme
Gas Servicing
Repairs

To work with partners to deliver thriving neighbourhoods

Lettings and Housing Options
Respect (Anti Social Behaviour)

To invest in staff to deliver high performance

Human Resources and Staff Development

To exceed customer expectations

Rent Collection
Satisfaction
Community Support
Customer Services

To secure value for money

Former Tenant Arrears
Value For Money

HOW DO I:

History (Last 3 pages visted)

Repairs Completed In Time By Category
Repairs Completed In Time By Category
Rent Lost Through Voids

Repairs

This graph shows the percentage of emergency, urgent and routine repairs completed in time.

View data table

	Year End 09/10	Year End 10/11	May-2011	Jun-2011	Jul-2011	Aug-2011	Sep-2011	Oct-2011	Nov-2011	Dec-2011	Jan-2012	Feb-2012	Mar-2012	Apr-2011
Emergency	98.79%	98.14%	98.72%	98.84%	98.73%	99.00%	99.13%	99.12%	99.12%	99.11%	99.06%	98.96%	99.04%	98.46%
Urgent	98.89%	98.98%	99.24%	99.25%	99.26%	99.13%	99.16%	99.20%	99.11%	99.25%	99.10%	99.10%	99.06%	98.96%
Routine	97.69%	99.16%	98.26%	97.79%	97.37%	97.26%	97.19%	97.45%	97.52%	97.31%	97.29%	97.30%	97.33%	97.39%

At the end of March 2012, we unable to achieved our targets of 97.97% for Routine Repairs, 99.15% for Urgent repairs and 99.40% for Emergency repairs.

Appointments Made and Kept 11/12

This graph shows the percentage of repair appointments that were made and kept

Repair Jobs Completed in a Single Visit 11/12

This graph shows the percentage of repair jobs that were completed in a single visit