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Peaks & Plains Housing Trust
0800 012 1311
Performance
To Provide High Quality Homes
To work with partners to deliver thriving neighbourhoods
To invest in staff to deliver high performance
To exceed customer expectations
To secure value for money

Customer Services

This graph shows the number of complaints received by type. We welcome complaints and compliments as an opportunity to improve our services.

Complaints 2011/12

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At the End of March 2012 the majority of complaints received were due to delay to service and the quality of service.


Complaints By Ethnic Origin 11/12

It is important that we provide a fair and equitable service to all our tenants. This graph shows the ethnic origin of our tenants who have made a complaint to us.