Cheshire Peaks & Plains Housing Trust - Calls Responded To Within 60 seconds

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Performance

To Provide High Quality Homes

To work with partners to deliver thriving neighbourhoods

To invest in staff to deliver high performance

To exceed customer expectations

To secure value for money

HOW DO I:

History (Last 3 pages visted)

Community Support

This graph shows the percentage of TrustLink calls answered within 60 seconds.

	Year End 09/10	Year End 10/11	Apr - Sept	Apr - Nov	Apr - Jan	Apr - Mar	Apr - May	Apr - Jul
Calls Responded to in 60 Secs	98.65%	98.96%	98.84%	98.98%	98.87%	98.95%	98.92%
Call Response Target	97.50%	98.50%	98.50%	98.50%	98.50%	98.50%	98.50%	98.50%

At the end of March 2012, we continued to exceed our target of answering TrustLink calls within 60 seconds.

This graph shows levels of customer satisfaction with our TrustLink emergency response.