Our Performance
This performance section will provide you with a clear picture of how well we are performing. We use a number of key performance indicators (KPIs) to measure ourselves against. We constantly monitor our performance and challenge the way we do things so we can improve our services.
Download our recent Housing Corporation Assessment
The table below gives an overview of some of our KPIs and how we are performing against target. The figures currently displayed are from April 2011 to the end of September 2011.
The smiley faces show how we compare with other Northern Large Scale Voluntary Transfer Organisations (housing organisations, which own and manage homes from the council).
Throughout these performance pages you will also come across the word quartile, if we tell you we are upper quartile we are amongst the best at what we do. If we describe our performance as middle quartile it means that our performance compares well with similar companies. However, if we describe our performance as lower quartile it means there is a need to improve our performance.
| Key Performance Indicator | Our Target |
Latest Figure |
Progress Against Target |
Current Trend |
Quartile Position |
|---|---|---|---|---|---|
| Homes with Valid Gas Safety Certificate | 100% | 99.95% |  |
 |
|
| Repairs completed in time (Emergencies) | 99.4% | 99.13% | |
|
|
| Repairs completed in time (Urgent) | 99.15% | 99.2% |  |
|
|
| Repairs completed in time (Routine) | 97.97% | 97.45% | |
|
|
| Appointments Kept | 91.77% | 98.34% | |
 |
N/A |
| Jobs Completed In One Hit | 88.04% | 91.19% | |
|
N/A |
| Rent Collected | 100% | 96.55% | |
|
|
| Total Rent Arrears | 2.2% | 2.29% | |
|
|
| Former Tenant Arrears Lost | 1.8% | 1.61% | |
|
|
| Former Tenant Arrears Debt Collected | 6% | 4.26% |  |
|
N/A |
| Average Relet time | 28 days | 26 days | |
|
N/A |
| Rent Lost Through Empty Properties | 2.15% | 1.35% | |
|
|
| Empty Properties | 0.29% | 0.23% | |
|
|
| Black and Minority Ethnic Lettings | 5% | 3.21% | |
|
N/A |
| Disability Lettings | 26% | 31.07% | |
|
N/A |
| Key to symbols | |
|---|---|
| Traffic Lights | |
|
Green light - Exceeds target requirement |
|
Amber light - Within target variance |
|
Red light - Outside target range |
| Trend Arrows | |
|
Green arrow - Improvement against previous figure |
|
Amber arrow - No change against previous figure |
|
Red arrow - Deterioration against previous figure |
| Smiley Faces | |
|
Happy smiley - Within upper quartile |
|
Mid smiley - Within middle 2 quartiles |
|
Sad smiley - Within lower quartile |
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