Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Rechargeable repairs Back

If you make any additions, alterations or improvements to your property or any garden area without our written permission, we may ask you to put the property back into its original condition.

If you do not, we may seek a court order and ask you to cover any costs incurred.

You must repair any damage to the property and our fittings, or to any common parts, caused by you or any member of your household or a visitor (fair wear and tear accepted).

If you do not, you must repay to us any costs reasonably incurred in repairing any such damage or the cost of items replaced as a result of such damage.

You (or anyone living with you or visiting your home) must not damage, deface or put graffiti on our property. You will be charged for the cost of fixing any damage caused.

The following discounts are available to customers who pay their rechargeable repairs promptly:

  • 25% discount if customer pays for repair up-front/in advance
  • 15% discount if customer pays for repair within seven days

See below to view our current repair recharges costs: 

Description Cost inc VAT Less 25% (If paid up front) Less 15% (If paid within 7 days)
Board up Opening with 12mm Sterling Plywood £42.00 £31.50 £35.70
Re-glaze door (any type) with double glazed unit £102.00 £76.50 £86.70
Double glazed unit re-glaze up to 1smt with safety Low E £144.00 £108.00 £122.40
Repair or renew lock or later to door £54.00 £40.50 £45.90
Renew internal door £180.00 £135.00 £153.00
Renew external door UPVC & Frame £1,080.00 £810.00 £918.00
External door renew multipoint locking mechanism £138.00 £103.50 £117.30
Gain entry to garage where tenant locked out (Excludes replacement lock / keys) £42.00 £31.50 £35.70
Removal and disposal of White Goods from Property (each item) £60.00 £45.00 £51.00
Cleaning out property large void full house or flat £540.00 £405.00 £459.00
Clear property externally of furniture or waste £420.00 £315.00 £357.00
Clear Garage of waste / abandoned items £180.00 £135.00 £153.00
Unblock / power flush waste pipes or drains as a result of tenant misuse £78.00 £58.50 £66.30
Renew bath complete £588.00 £441.00 £499.80
Renew WC pan complete £144.00 £108.00 £122.40
Renew WC seat £42.00 £31.50 £35.70
Renew WC cistern £114.00 £85.50 £96.90
Call out charge for additional cost of out of hours service incl inappropriate emergency calls £36.00 £27.00 £30.60
Clearing out property minor voids up to 10 bin bags £120.00 £90.00 £102.00
Clearing out property medium void up to 2 rooms £240.00 £180.00 £204.00
Replace kitchen flooring £360.00 £270.00 £306.00
Replace kitchen sinktop £192.00 £144.00 £163.20
Replace door furniture £18.00 £13.50 £15.30
Replace shower hose & head £36.00 £27.00 £30.60
Replace electrical switches or light fitting £24.00 £18.00 £20.40
Replace kitchen baseunit £122.40 £91.80 £104.04
Full kitchen replacement £3,976.80 £2,982.60 £3,380.28
Patch plaster repair £39.60 £29.70 £33.66
Replace electric fire surround £468.00 £351.00 £397.80
Replace kitchen handles £6.12 £4.59 £5.20
Worktop edge trim £6.48 £4.86 £5.51
Renew work top per mt £41.58 £31.19 £35.34
Renew sink plug & chain £7.10 £5.33 £6.04
Repair kitchen unit £28.03 £21.02 £23.83
Renew radiator £173.54 £130.16 £147.51

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Email: trust@peaksplains.org