Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Ways to pay your rent Back

Your rent is due each week and is charged to your account on a Monday.

You can choose to pay your rent weekly or monthly, but in both cases you will need to pay in advance.

There are normally 48 weeks when rent is due each year, with two non-rent weeks in March/April and two during December.

As a tenant, it is your responsibility to ensure that rent gets paid on time.

By direct debit

This is the easiest way to pay your rent and can be set up for one of four possible dates each month (1st, 8th, 15th or 20th).

All you need to do is ask us for a direct debit form, complete this and return it to us and then we'll do the rest. We will always confirm in writing the payments due before we take any money from your account.

Online

You can pay online by using the My Account page on our website.

All you need is your tenancy reference number to set up an account where you can check your balance, book a repair and manage all aspects of your tenancy.

Automated phone payment line

Pay your rent the quick and easy way 24/7 by calling 0800 012 1311.

You'll be given several options and asked to follow the simple instructions. All you need is your tenancy reference number and a valid debit or credit card.

By standing order

If the direct debit dates are not suitable you can set up a standing order for weekly, fortnightly, four-weekly or monthly payments.

Ask your bank to set up a standing order and give them the following details.

  • Account Name: Cheshire Peaks & Plains Housing Trust Ltd - Revenue Account
  • Account Number: 90606278
  • Sort Code: 20-53-85
  • Bank Details: Barclays Bank plc
  • Reference: Your tenancy reference number
  • Amount: How much you need to pay
  • Frequency: How often you need payments to be made

By post

Only cheque payments can be made through the post. Please write your tenancy reference number on the back of the cheque or postal order and send it to: Peaks & Plains Housing Trust, Ropewalks, Newton Street, Macclesfield, Cheshire, SK11 6QJ

At the bank

You can pay at any branch of Barclays Bank (this includes cash payments). When making your payment, please quote the following details.

  • Account Name: Cheshire Peaks & Plains Housing Trust Ltd - Revenue Account
  • Account Number: 90606278
  • Sort Code: 20-53-85
  • Reference: Your tenancy reference number

If you have a question about any of the payment methods please email us at trust@peaksplains.org  or call us on 0800 012 1311.

Housing Benefit or Universal Credit

If you are entitled to benefit payments, it is your responsibility to claim them, otherwise you will still be responsible for paying your full rent. To make a claim for Housing Benefit please contact your local council and request a claim form.

 

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Email: trust@peaksplains.org